Information We Collect and Use
When you email us, we receive your email address and the information you include in your message. We use this information to answer your questions and help resolve problems with Ulty.
Ulty collects app usage statistics and error reports. We use usage statistics to understand which features are used, and error reports to identify and fix problems.
Email service providers and usage and error analysis providers process the relevant information to provide these services.
Retention and Deletion
We keep support emails for as long as needed to handle your enquiry and any related follow-up. Usage statistics and error reports are retained for service analysis and troubleshooting, subject to the applicable service settings and retention periods.
We delete information when it is no longer needed, unless we are required by law to retain it.
Your Rights
Depending on the law that applies to you, you may request access to, correction or deletion of your personal information, or ask us to restrict its processing. Where we rely on your consent, you may withdraw it.
To make a request, contact us at the email address below. We may ask for information to verify your identity and will respond within the time required by applicable law. You may also lodge a complaint with your local data protection authority.
Policy Changes
We will post updates to this policy on this page and provide a separate notice of significant changes.